Job Summary

We are looking for an experienced and organized Service Coordinator to manage and coordinate service activities, ensuring timely and effective customer support. The role acts as a key link between customers, service engineers, and internal departments to ensure smooth execution of installation, maintenance, and breakdown service activities.

Key ResponsibilitiesService Planning & Coordination

- Receive, register, and track customer service requests.
- Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
- Coordinate site visits, travel arrangements, and logistics.
- Monitor service calls and ensure timely closure.

Customer Communication

- Act as the primary contact for service-related customer coordination.
- Provide updates regarding service schedules, engineer visits, and call status.
- Handle customer queries and escalate technical concerns to the relevant teams.

Documentation & Reporting

- Maintain service call logs, job cards, and service reports.
- Ensure timely submission of service reports by field engineers.
- Prepare service MIS reports and performance dashboards.
- Track AMC schedules, preventive maintenance, and renewals.

Spare Parts & Internal Coordination

- Coordinate with stores and service teams for spare part availability.
- Follow up on material dispatch, returns, and consumption records.




- Coordinate with finance for service billing and documentation.

Process Compliance

- Ensure adherence to service procedures and documentation standards.
- Support audits and management reviews.
- Assist in improving service coordination processes and systems.

Required Skills

- Solid coordination and follow-up abilities.
- Good communication and customer handling skills.
- Basic understanding of mechanical, electrical, and electronics service activities.
- Proficiency in MS Excel, ERP, and service management tools.
- Ability to multitask and work under pressure.

Preferred Industry Experience

Candidates with experience in industrial machinery, SPMs, manufacturing equipment, or industrial automation environments will be preferred.

Why Join ?

- Opportunity to work with advanced industrial automation and machine manufacturing solutions.
- Exposure to service operations across diverse industrial customers.
- Career growth opportunities in service management and operations.
- Collaborative and growth-oriented work environment.

Interested candidates may apply through Indeed or share their updated resume with:

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Coordinator (India)
🏢 Kiara Global Services
📍 India