Key Accountabilities/Duties & Responsibilities:

- - Primarily responsible to ensure that Front Office shifts are running efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, qualified environment at all times.
- Supervises and assign duty roster for F/O team, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.Greets the VIP guests of the hotel.
- As directed by the Front office Manager, Performs special services for VIP Guests.
- Assists in VIP s arrival departure in absence of guest relation officers.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Assists in sending guest messages or faxes.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Assists in handling room lock problems.
- Prepares and checks for VIP s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the front office computer system in order to assist front office attendants.
- Checks group department, fit and ensure switchboard makes appropriate wake up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager s log book. Assists reception, business centre, cashier, concierge and bell captain if they are busy.
- Answers guests inquires, handles complaints and attend to the needs of the guests.




- Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
- Authorises charges to be made for late departures and/or compliments on them.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- Follows up in credit check report, liaise with credit manager.
- To be responsible for front office operation during the absence of Front Office Manager (HO).
- To discuss all matters that needed to follow up with the next shift Reception Manager.
- Approves the working schedule for the front office attendants and submits them to front office manager (HO).
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
- Assigns and Approves Duty roster for all Front desk staffs.
- Provide other duties and services as assign by Front Office Manager.
- Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

Essential qualifications for the role are:

- - Minimum 5 to 8 years of experience in Front Office Operations within reputed hospitality brands, with at least 3 years in a supervisory or Duty Manager role. Candidates from Hotels, Resorts, Luxury Hospitality, or Business Hotel backgrounds will be preferred. Experience in handling VIP guests, guest relations, and shift operations is essential.
- Strong leadership, guest handling, and team management skills with hands-on exposure to PMS systems such as Opera/Fidelio and coordination across multiple hotel department

📌 Duty Manager (India)
🏢 Tamara Leisure Experiences
📍 India