- Welcome guests and visitors in a professional and friendly manner.
- Perform guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest complaints and coordinate solutions with relevant departments.
- Process payments, issue invoices, and maintain accurate records.
- Coordinate with housekeeping regarding room availability and guest requests.
- Maintain the reception area and front office records.
- Assist with administrative tasks and daily reports.
- Ensure compliance with hotel policies and procedures.
Required Qualifications
- Previous experience in hospitality, customer service, or reception is an advantage.
- Basic computer skills and familiarity with hotel management software
- Good verbal and written communication skills.
Ability to work flexible shifts, including weekends and holidays