Job Title: Customer Support Executive – Flipkart Process
Job Category: BPO / Voice Process
Shift Timings: Rotational Shifts
Employment Type: Full time
Work Type: Work from Office
Job Description:
We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.
As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.
We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.
Key Responsibilities:
- Handle customer queries and complaints via calls professionally and promptly
- Maintain service quality as per Flipkart standards
- Ensure quick resolution and customer satisfaction in every interaction
- Update call records and maintain accurate documentation
- Coordinate with internal teams to ensure issue closure
- Meet performance targets including attendance, quality, and productivity
Eligibility Criteria:
- Minimum education: 12th pass (Higher Secondary) or above
- Minimum 1 year of experience in any field/domain
- Strong fluency in both English and Hindi (verbal communication)
- Must be willing to work in rotational shifts
- Immediate joiners will be given priority
Salary & Benefits:
- CTC: ₹26,000/month
- Take-Home Salary: ₹22,000/month
- Attendance Bonus: ₹3,500/month
- Performance Incentives: Up to ₹80,000/month based on KPIs