We are hiring Customer Retention & Insurance Liaison Officer.

Roles & Responsibilities of Customer Retention & Insurance Liaison:

· Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams

· Build and maintain strong relationships with insurance companies and their various offices.

· Coordinate for policies, data and endorsements.

· Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.

· Taking up resolution of claims pending for payment requiring underwriting office interference.

· Coordinate with other teams for logical closure of claims associated with insurers approvals.

· Periodical visits to underwriting offices, track meeting outcome and report.

· Attend agent meets wherever retail business is allocated





· Attend periodical meetings called for by insurers to represent the company

· Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries

· Build strong relationship with brokers and corporate clients.

· Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.

· Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.

· Team management of corporate relationship/client servicing executives in the region.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:

- Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Officer - Insurance/TPA (India)
🏢 Link K Insurance TPA
📍 India