Key Responsibilities

- Handle inbound and outbound customer calls, chats, emails, and WhatsApp queries.
- Follow up with customers who have abandoned their carts and encourage order completion.
- Conduct COD verification and confirmation calls to reduce order cancellations and RTO.
- Resolve customer queries related to orders, payments, deliveries, products, refunds, and replacements.
- Coordinate with logistics, warehouse, and internal teams for timely issue resolution.
- Ensure timely follow-up and closure of customer complaints.
- Maintain accurate customer interaction records in the CRM.
- Identify recurring customer issues and share insights with relevant teams.
- Deliver a high-quality customer experience while meeting response time and resolution SLAs.




- Support customer retention initiatives and drive repeat purchases through excellent service.

Requirements

- Bachelor's degree in any discipline.
- 1–3 years of experience in customer support, customer success, or a similar role. Experience in D2C or e-commerce is preferred.
- Excellent verbal and written communication skills in Hindi and English.
- Solid problem-solving and interpersonal skills.
- Comfortable handling customer conversations over calls, chats, and emails.
- Proficient in Microsoft Excel and CRM or customer support tools.
- Ability to work in a fast-paced, target-driven environment.

📌 Customer Support Executive (India)
🏢 Barosi
📍 India