Role Summary

If you love interacting with people, have a flair for presentation, and enjoy helping customers discover the perfect property, this role is built for you.

The core focus of this profile is Customer Experience, Project Demonstration, and Pre-Sales Relationship Management. You will be the face of the organization during customer visits and play a key role in ensuring every prospect experiences the warmth, professionalism, and trust that Kesar Lands stands for.

Beyond project presentations, you will support the customer's journey from inquiry to conversion by working closely with the Sales Team to create a seamless, comfortable, and confidence-building experience.

Key ResponsibilitiesCustomer Experience & Hospitality

- Welcome customers and visitors in a warm, professional manner.
- Ensure a pleasant and memorable experience during site visits and meetings.
- Build rapport with customers and their families.
- Create a positive first impression of the Kesar Lands brand.

Project Presentation & Demonstration

- Conduct engaging project presentations and site walkthroughs.
- Explain project features, layouts, amenities, location advantages, and investment potential.
- Answer customer queries confidently and professionally.
- Help customers understand project offerings and suitability based on their needs.

Customer Journey Management

- Act as a key touchpoint throughout the customer journey.
- Understand customer requirements, preferences, and expectations.
- Ensure smooth coordination between customers and the Sales Team.
- Maintain customer engagement through timely communication and follow-ups.





Pre-Sales & Conversion Support

- Work closely with Sales Managers to support customer conversion.
- Build trust and confidence through personalized interactions.
- Assist in nurturing prospects from inquiry stage to booking stage.
- Contribute towards improving customer satisfaction and conversion rates.

Coordination & Documentation

- Maintain customer visit records and follow-up details.
- Coordinate appointments, meetings, and site visits.
- Share customer feedback and insights with internal teams.

Desired Candidate ProfileEssential Skills

- Excellent communication skills in Hindi or Marathi
- Pleasant personality with strong interpersonal abilities.
- Customer-focused, empathetic, and relationship-oriented.
- Strong presentation and listening skills.
- Professional grooming and positive body language.
- Ability to create trust and comfort during customer interactions.

Preferred Background

Candidates from the following industries will be preferred:

- Real Estate Pre-Sales
- Hospitality & Guest Relations
- Premium Retail
- Aviation & Airlines
- Banking Relationship Management
- Luxury Showrooms
- Customer Service & Client Relations

Preferred Profile

- Age group: 28–40 years.
- Mature, settled, and responsible individual.
- Comfortable interacting with customers from diverse backgrounds.
- Passionate about customer service and relationship building.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Experience Officer (India)
🏢 Ffc
📍 India