Who We Are?

We want to deliver the best enterprise network experience for every user, on every device,
for any application, on any cloud. We believe that by doing this we will enable every customer to take
their business to every location on the planet they wish to, because we will be there to ensure their networks
are always accelerated, secured and simplified.

Our Values

Respect

Everyone

Be Intense in your

Integrity

Stay Grounded

Stay Humble

Listen to your fears,
then push them aside

With COURAGE

Our Culture

Be Fiercely
Passionate About

Team Work

Set Unrealistic,
Impractical Objectives to

Delight Our Customers

And then do the unthinkable to
achieve these objectives

There are no problems!
Only challenges which prompt

Invention

Embrace

Diversity

Role: L2 Support Engineer

Experience: 4+ Yrs

Certifications: CCNA & CCNP certified

Location: Bangalore, Chennai and Hyderabad

Job Description:

- - Experience in planning and designing or operating service providers or large enterprise WAN/LAN networks.

- - In-depth understanding of TCP/IP protocol stack and operation.

- - Knowledge of WAN technologies and protocols like MPLS, MPLS-based VPNs, BGP,OSPF, QoS, NAT, and Multicast.

- - You possess expert-level expertise in Routing, Switching including L2/L3 protocols and SDWAN products (Cisco, Juniper, Extreme, Aruba).

- - Knowledge of Linux administration.

- - Hands-on experience in public and private cloud technologies such as AWS,Azure, Open stack, and VMware is desirable.

- - Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized.

- - Manage customers’ configurations and execute changes or developments in their network or applications.

- - Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.





- - Handle customers’ technical enquiries as well as service-related enquiries.

- - Ensuring SD-WAN network infrastructure is working at optimal levels.

- - Participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and post-production issues.

- - To raise equipment, Return Material Authorizations (RMA's) and to track these through to problem resolution.

- - Acting as technical lead in cooperation with presales and project management teams

- - Leading and building relationships with engineering teamsSupport knowledge sharing and training, both internally and with customer teams.

- - Support knowledge sharing and training, both internally and with customer teams.

Skillsets:

- - Design and implement SD-WAN network configurations.

- - Provide insights and recommendations regarding customers’ networks and their optimization.

- - Demonstrated work experience as either a Sales Engineer, Solutions Architect,Pre-Sales SE or Network Consulting Engineer preferred.

- - Knowledge in architecting and/or managing large-scale, high-performing, and resilient Enterprise networking solutions.

- - Knowledge of competitive products, solutions, and services.

- - You will partner with the Account Managers to understand customer pain points and conduct whiteboard network architectural reviews in addition to conducting product presentations of Lavelle Solutions.

- - You will architect, design, and propose Lavelle SDWAN network solutions to capture additional sales.Validate customer proof-of-concept setups, network designs, and network deployments using recent products and features.

- - Validate customer proof-of-concept setups, network designs, and network deployments using new products and features.

- - Put together design guidelines and recommend improvements to customers for the networks they support.

- - Author white papers on technology and product.

Employment Type: Full-time

Send Your CV and Resume to: [email protected].

📌 Support Engineer (India)
🏢 Lavelle Networks
📍 India