About Ventuno
Ventuno is based out of Chennai, India. We are a Software-As-A-Service (SaaS) platform that provides enterprise grade video solutions with a fanatical focus on service.
Come work with us!
At Ventuno, we are constantly looking for like minded people to come be part of our team to help un-complicate video for our customers.
Software Support Engineer
As a Software Support Engineer, you will be in charge of customer support requests.
Responsibilities:
- Provide quick and on-point assistance to existing customers in a way they can easily understand.
- Handle incoming support requests, including initial triage and problem analysis to determine the best path forward for each reported issue or customer question.
- Solve problems independently and provide customers with the best possible solutions.
- Identify recurring problems and document them in the form of internal and customer-facing FAQs and tutorials so that others can understand and reproduce the solution.
- Report and track issues to ensure support metrics are reliable and customers are notified of progress regularly, including potential product releases from the Engineering team.
- Notify your direct manager (and follow defined escalation path)
for any high profile issues in a timely manner.
- Answer questions for prospective customers.
- Perform general demos of the platform to prospective customers.
Requirements:
- Basic knowledge and understanding of enterprise grade video solutions.
- Solid verbal and written communication skills with strong ability to explain/discuss complex technical problems to both, technical and non-technical audiences in simple terms - at least 3 years.
- Strong hands-on experience in a customer support function for technology products/services and common support tools including Intercom, Slack, and Github - at least 2 years.
- Some software development experience either with Javascript, Java, Python, PHP or similar programming languages - at least 2 years combined.
- Hands-on familiarity with common tools to debug web-based applications (Chrome/Firefox/Safari/Edge dev tools, Fiddler / Cocoa, Wireshark) - at least 2 years combined.
- Strong passion for (media) technologies/tools and aptitude to learn quickly.
Join our Team
Email to
[email protected] with resume
📌 Software Support Engineer (India)
🏢 Ventuno Technologies
📍 India