Responsibilities & Key Deliverables

Key Responsibilities

1. System Management & Oversight

Oversee the performance, maintenance, and enhancement of:
Proprietary CRM platform
Company website and digital assets
HR Management System (HRMS)
Ensure system uptime, reliability, and performance optimization.
Identify and implement process improvements and automation opportunities.

2. Vendor & Partner Management

Manage relationships with external IT vendors, developers, and service providers.
Define project scope, timelines, deliverables, and SLAs.
Monitor vendor performance and ensure adherence to quality standards.
Negotiate contracts, pricing, and service agreements.
Coordinate issue resolution and escalation with vendors.

3. Project Management

Lead IT projects including system upgrades, integrations, and new implementations.
Develop project plans, timelines, and budgets.
Ensure timely and cost-effective execution of projects.
Coordinate with internal stakeholders to define requirements and priorities.

4. Business Alignment & Stakeholder Management

Collaborate with departments (Sales, Marketing, HR, Operations) to understand system needs.
Translate business requirements into technical solutions with vendor support.
Provide regular updates to management on IT initiatives and system performance.

5. Data Security & Compliance

Ensure data security, backups, and disaster recovery plans are in place.
Monitor compliance with internal policies and applicable regulations.
Implement best practices for cybersecurity and access controls.

6. User Support & Training

Ensure effective user support for CRM, website backend, and HRMS.
Coordinate training sessions for employees on system usage.




Maintain documentation for systems, processes, and troubleshooting.

7. Budgeting & Cost Control

Prepare and monitor IT budgets.
Optimize IT spending while maintaining service quality.
Track vendor billing and ensure cost efficiency.

Preferred Industries
Automotive Industry
Automobile
Education Qualification

Key Requirements

Education

Bachelor’s degree in Information Technology, Computer Science, or related field
MBA or relevant certifications preferred

Experience

6–10 years of experience in IT management or similar roles

Proven experience managing:
CRM systems
Websites / web platforms
HRMS or enterprise systems
Strong experience in vendor management and outsourcing environments

General Experience

6-10 years of experience

Critical Experience

Skills & Competencies

Strong project management and coordination skills
Excellent vendor negotiation and management skills

Good understanding of:
Web technologies (front-end/back-end basics)
CRM workflows and integrations
HRMS functionalities
Strong problem-solving and analytical ability
Effective communication and stakeholder management skills
Knowledge of data security and compliance frameworks

Key Performance Indicators (KPIs)

System uptime and performance metrics
Project delivery timelines and budget adherence
Vendor performance and SLA compliance
User satisfaction and issue resolution time
Cost optimization and budget management

Preferred Attributes

Experience working in organizations with custom-built / proprietary platforms
Ability to work in a fast-paced, cross-functional workplace
Strong ownership mindset and accountability

System Generated Secondary Skills

Job Segment: Automotive

📌 Manager - IT Support (India)
🏢 Mahindra & Mahindra
📍 India