Role description

Job Title: ServiceNow Developer – UI Experience

Experience Range: 5 - 10 Years

Location: Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai

Job Summary:

We are looking for a ServiceNow Developer – UI Experience who specializes in designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. The ideal candidate should have expertise in ServiceNow UI development, front-end technologies (HTML, CSS, JavaScript, AngularJS), and Service Portal customization to enhance user interaction and improve overall system usability.

Key Responsibilities:

UI/UX Development:

- Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and ServiceNow UI tools.
- Build and maintain Service Portals, Catalog items, and custom UI components to enhance user experience.
- Ensure UI designs are responsive, accessible (WCAG-compliant), and performance-optimized.

Service Portal & Catalog Development:

- Design and implement user-friendly Service Portals using ServiceNow’s AngularJS-based framework.
- Customize and optimize Service Catalog items and workflows for improved usability and efficiency.
- Develop widgets using ServiceNow’s Widget Editor and HTML/CSS to meet specific UI requirements.

Scripting & Automation:

- Write and maintain efficient JavaScript code (Client Scripts, UI Policies, UI Actions, Business Rules) to improve UI functionality.
- Utilize ServiceNow’s Glide APIs for advanced UI customization and dynamic content rendering.
- Implement REST API integrations for real-time data updates within ServiceNow UI elements.

Testing & Quality Assurance:

- Perform unit testing and support system integration testing for UI components.




- Debug and troubleshoot UI-related issues, ensuring smooth cross-browser and cross-device performance.
- Collaborate with QA teams to execute test cases related to UI/UX components and Service Portal functionality.

Must-Have Skills:

Technical Skills:

ServiceNow Platform Expertise:

- Strong knowledge of ServiceNow UI development, particularly Service Portal, Service Catalog, and Knowledge Base customization.
- Hands-on experience with ServiceNow Scripting APIs (Client Scripts, UI Policies, UI Actions).
- Proficiency in creating custom widgets using ServiceNow’s Widget Editor.
- Familiarity with GlideForm and GlideUser APIs for personalized user experiences.

Front-End Development:

- Expertise in HTML5, CSS3, JavaScript, and AngularJS for building modern UI interfaces.
- Strong understanding of UI/UX best practices, accessibility standards (WCAG), and responsive design.
- Experience with front-end frameworks like Bootstrap for improved UI consistency.

Integration & Scripting:

- Experience with REST/SOAP API integrations to dynamically update UI elements with external system data.
- Understanding of JSON and XML for data exchange and dynamic content generation.
- Proficiency in JavaScript, AngularJS, and GlideScript for interactive UI component development.

Good-to-Have Skills:

- Experience with automated testing tools (e.g., Selenium, ATF) for ServiceNow UI testing.




- Familiarity with Agile/Scrum methodologies in a development environment.
- Prior experience working with ServiceNow Performance Analytics and Dashboards.

ServiceNow Certifications:

- Mandatory:
- - ServiceNow Certified System Administrator (CSA)

- Preferred:
- - ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist – Service Portal
- UI/UX-related certifications or courses

Soft Skills:

- Strong analytical and problem-solving skills with attention to UI/UX detail.
- Excellent communication skills to collaborate with technical and non-technical teams.
- Ability to work independently and within a team to deliver projects on time.
- Adaptability to changing requirements and a passion for UI/UX trends and innovations.

Preferred Experience:

- 3+ years of experience in ServiceNow development with a focus on UI/UX design and front-end development.
- Prior experience in Service Portal and Catalog customization within ServiceNow.
- Familiarity with Agile and Scrum methodologies in a development workplace.

Skills

servicenow UI,Html,Css,Javascript

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead II - Software Engineering - ServiceNow UI Developer (India)
🏢 UST
📍 India