Customer Care Specialist (Voice) — International (UK Shift)
Location: Delhi NCR (On-site/Hybrid as per process)
Salary: Up to ₹31,700 in-hand (+ performance incentives)
Role: Handle inbound/outbound international customer queries via voice; meet quality & TAT targets.
Requirements: Graduate/Undergraduate, 1+ year customer support/voice experience, strong English.
Shift & Schedule: UK shift, 5 days working, rotational off.
Perks: Both-side cab (within radius), meals, laptop (select roles), insurance.
Interview Rounds: HR screening, voice assessment (VNA/VET), operations round.

International Outbound Sales Executive
Location: Delhi NCR (On-site)
Salary: Up to ₹34,000 in-hand (+ incentives)
Role: Outbound international sales & upselling, meet monthly targets, maintain CRM records.
Requirements: Grad/Undergrad, minimum 1 year international outbound sales experience, excellent English.
Shift & Schedule: Rotational shifts, 5 days working.
Perks: Both-side cab (within 35 km), incentives/bonus.
Interview Rounds: HR → Sales assessment → Ops → Client round.

Back Office / GDS Support (Travel)
Location: Delhi NCR (On-site / Hybrid)
Salary: Up to ₹40,000 CTC (role-dependent)
Role: Back-office travel operations, GDS (Amadeus) processing, booking & PNR management.
Requirements: Graduate, 6+ months GDS experience (Amadeus mandatory), valuable typing & accuracy.
Shift & Schedule: 5 days working; rotational for some processes.
Perks: Performance incentives, virtual interview rounds for initial stages.
Interview Rounds: HR → NVE/VWT → Ops.

Process Expert / US Voice Specialist
Location: Noida / Gurgaon (On-site)
Salary: Up to ₹7 LPA (role-dependent)
Role: Provide US voice support, process improvement, coaching & quality monitoring.
Requirements: 1+ year US voice experience, excellent communication, analytical skills.




Shift & Schedule: 24×7 rotational shifts.
Perks: One-side cab, meal for odd hours, regular appraisals.
Interview Rounds: HR → Voice assessment → Ops.

Team Leader / TL (Contact Center)
Location: Delhi NCR (On-site)
Salary: Up to ₹6–8 LPA (depending on experience)
Role: Lead a team, achieve productivity & quality metrics, handle escalations and coaching.
Requirements: Minimum 2 years TL experience (on papers), good people management & reporting skills.
Shift & Schedule: Rotational (may include nights); office visit required for final round.
Perks: Performance bonus, career progression.
Interview Rounds: HR → Operations rounds (multi-level) → Final client round.

Foreign Language Collections (Spanish) — Specialist
Location: Delhi NCR (On-site)
Salary: Up to ₹8 LPA
Role: Handle Spanish & English collections calls, resolve disputes, maintain records.
Requirements: 1+ year Spanish voice experience, excellent Spanish & English communication, V&A; language rounds mandatory.
Shift & Schedule: 24×7 rotational shifts.
Perks: One-side drop, meal for odd hours, language assessment-based hiring.
Interview Rounds: HR → V&A; (Spanish & English) → Ops.

Job Type: Full-time

Pay: ₹300,000.00 - ₹800,000.00 per year

Benefits:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- are you an immediate joiner ?what's your Notice period ?do you have any exp. in international BPO in voice process ?what your current take home salary and notice period?

Education:

- Bachelor's (Required)

Experience:

- US voice support: 2 years (Required)
- international upselling and sales: 2 years (Required)
- International voice process: 2 years (Required)

Language:

- Fluent English (Required)

Work Location: In person

📌 Customer Support specialist-International voice (Delhi)
🏢 Novus automation
📍 Delhi