- Department - CSR -English & Arabic (compulsory)
- Experience - 1- 4 years
- Joining - Immediate
- Salary - Market standards
- No. of positions - 1
- Work Location - Rajendra Place, New Delhi
- Working Hours - 9 hrs
- Working Days - 5 Days

Responsibilities Include

- Candidate will be responsible for making Inbound & outbound calls.
- Candidate will be responsible to assist customers for bookings by maintaining good relationships with both clients & customers.
- Responsible for end-to-end closure of customer queries/complaints. Thorough understanding for all open issues and drive them to closure.
- Keep records of customer interactions, Follow communication procedures, guidelines and policies
- Meet Quality Assurance Requirements and other key performance metrics.




- Highlight key and major points from various queries/complaints to relevant stakeholders.
- Analyse and create daily, weekly and monthly reports. Circulate MIS, Dashboards and other Reports.
- Generate need based reports on demand by the team.

Requirements

- Bachelor’s degree.
- Should have good knowledge of Microsoft office (Mainly MS Excel and MS PowerPoint).
- Should be prepared to work extended hours to meet peak demands.
- Strong communication and interpersonal skills, Ability in problem-solving.
- Should be positive in attitude.
- Strong communication and interpersonal skills, with an ability in problem-solving.
- Should be positive in attitude.

📌 Customer Service Representative (India)
🏢 Thriwe Consulting
📍 India