Location: Kolkata, West Bengal
Job Type: Full time
Department: Customer Support / Client Relationship
Job Summary
We are hiring a Customer Relationship Executive (CRE) to manage customer communication, maintain long-term client relationships, and ensure a positive customer experience. The ideal candidate should have good communication skills, problem-solving ability, and a customer-focused approach.
This role is suitable for freshers and experienced candidates looking to build a career in customer service and client management.
Key Responsibilities
- Build and maintain strong relationships with customers and clients
- Handle customer inquiries through phone, email, and messages
- Resolve customer concerns professionally and efficiently
- Follow up with existing customers for feedback and support
- Coordinate with internal teams to ensure customer satisfaction
- Maintain customer records and update CRM systems
- Support customer retention and engagement activities
- Generate reports on customer interactions and service performance
- Provide product or service information to customers
- Ensure timely communication and issue resolution
Requirements
- Graduation preferred (Any Stream)
- Freshers and experienced candidates can apply
- Good verbal and written communication skills
- Basic computer knowledge (MS Office, Email, CRM preferred)
- Strong customer handling and interpersonal skills
- Positive attitude and problem-solving ability
- Ability to manage multiple customer interactions
Preferred Skills
- Customer Relationship Management (CRM)
- Customer Support
- Client Communication
- Relationship Building
- Complaint Resolution
- Follow-up Management
- Data Management
- Team Coordination
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off