We are looking for a Workforce Management (WFM) professional on Contract with 25 years of experience in a BPO/ITES environment.
Key Responsibilities
- Perform scheduling, forecasting, and capacity planning.
- Analyze staffing requirements and optimize workforce utilization.
- Bench Management
- Prepare daily, weekly, and monthly WFM/MIS reports.
- Track key metrics such as occupancy, shrinkage, productivity, and adherence.
- Coordinate with Operations to manage staffing and schedule changes.
- Identify trends and recommend process improvements.
Required Skills
- 25 years of experience in Workforce Management (WFM).
- Hands-on experience in bench management, Scheduling, Forecasting, and Capacity Planning.
- Solid knowledge of MS Excel and reporting.
📌 Staffing_WFM (Contract) (India)
🏢 Saaki Argus And Averil Consulting
📍 India
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