Are you fluent in Odia and looking for a rewarding customer service job in Durgapur? Fusion CX is hiring Odia-speaking Customer Support Representatives for a voice process, offering a supportive environment where you can build confidence in communication and customer service. If you’re exploring jobs in Durgapur, West Bengal and want structured growth, this role is a strong fit.

Job Description:

Key Responsibilities for an Odia-speaking Customer Support Representative in Fusion CX Durgapur:

- Voice Support: Deliver excellent voice support to customers and handle their enquiries.
- Attention to Detail: Maintain accuracy in all customer interactions.
- Process Compliance: Follow SOPs while addressing customer issues to ensure consistent service quality.
- Escalation Management: Escalate unresolved cases to the appropriate team as per process guidelines.

Job Requirement:

Preferred Candidate Profile for the Odia-speaking Customer Support Representative in Durgapur:





- Education: Bachelor’s degree preferred; distance-learning candidates may apply if exams are within 6 months.
- Skills: Strong English communication skills (mandatory) and fluency in Odia.
- Availability: Willingness to work rotational shifts and commitment to working from the office.
- Experience: Freshers are welcome to apply.

Why Join Fusion CX?

Fusion CX offers a supportive workplace focused on growth and clear customer service standards.

- Opportunities for career development
- Stable work structure with a 6-day work week
- A team culture that values learning and customer experience

Apply today to grow your career with one of the best customer service opportunities in Durgapur with a global company as a Customer Support Representative in Fusion CX.

📌 Odia-speaking Customer Support Representative – Telecom – Durgapur (India)
🏢 Fusion CX
📍 India