Job Description

We are seeking an experienced, confident and hands-on Restaurant Floor Manager to lead and oversee all restaurant operations ensuring world-class service, smooth daily execution and unforgettable guest experiences.

This role is responsible for managing waiter teams, housekeeping, guest flow, live entertainment co-ordination and overall floor operations while maintaining Thalassa’s premium Greek-tropical brand standards.

Key Responsibilities Restaurant Floor & Service Operations

- Oversee all dining floor activities during service hours
- Ensure seamless coordination between waiters, runners and housekeeping
- Monitor service speed, table turnover and guest satisfaction
- Ensure food is served correctly, on time and as per Thalassa’s presentation standards . Handle guest feedback, special requests and escalations with professionalism.

Team Leadership & Staff Management

- Supervise, train and motivate the waiter and service teams
- Allocate sections, duties and rotations based on floor volume
- Conduct daily briefings, grooming checks and service updates
- Enforce service standards, discipline and team accountability
- Identify training needs and maintain high service performance

Housekeeping & Ambience

- Manage housekeeping staff to ensure: Clean dining areas
- Well-maintained restrooms
- Neat pathways, tables and outdoor seating
- Maintain Thalassa’s luxury beachside presentation at all times
- Co-ordinate quick turnarounds between guest seating

Guest Experience & Hospitality

- Personally welcome VIPs, regulars and special guests
- Ensure celebrations, proposals, birthdays and group bookings run smoothly
- Handle guest complaints with empathy and efficiency
- Monitor overall vibe, noise levels, lighting and seating comfort

Entertainment & Event Coordination

- Coordinate with DJs, live musicians and performers on the floor
- Ensure sound,



lighting and performance timing align with service flow
- Manage guest movement around performance areas
- Support special event execution and themed nights

Brand Standards & Quality Control

- Ensure all service, ambience and guest interactions match Thalassa’s premium brand image
- Maintain staff grooming, uniforms and floor discipline
- Enforce hygiene, safety and operational SOPs

Skills & Experience Required

- 5+ years experience in restaurant, resort or premium hospitality operations
- Prior experience managing large service and housekeeping teams
- Strong leadership, floor control and guest-handling ability
- Excellent communication and people-management skills
- Ability to perform under pressure in high-volume environments
- Flexible availability including nights, weekends and peak seasons

Why Join Us?

Thalassa is not just a restaurant, it is a destination. As Floor Manager, you will play a key role in delivering Goa’s most iconic dining and sunset experience, working in a fast-paced, vibrant and international hospitality brand.

This role offers growth, authority, leadership and the opportunity to run one of Goa’s most celebrated restaurant floors.

Pay: ₹35,000.00 - ₹40,000.00 per month

Perks:

- Food provided
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Siolim, Goa: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- Customer relationship management: 4 years (Required)
- Guest relations: 3 years (Required)
- Reservation management: 3 years (Required)
- Crowd Management : 3 years (Required)
- Conflict management: 3 years (Required)
- Staff management: 3 years (Required)

Language:

- English (Required)

Location:

- Siolim, Goa (Required)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)

Work Location: In person

📌 Restaurant Floor Manager (India)
🏢 Thalassa Greek Taverna
📍 India