Job Description – Front Desk Receptionist

Company: Nivasa & Partners
Department: Administration / Human Resources
Location: Gurugram, Haryana
Reporting To: HR & Admin Manager

Position Summary

The Front Desk Receptionist is the first point of contact for all visitors, clients, vendors, and employees at Nivasa & Partners. The role is responsible for creating a professional first impression, managing front office operations, handling calls and visitors, coordinating meeting rooms, and providing administrative support to ensure smooth day-to-day office operations. Up-to-date front desk roles combine customer service with office administration and coordination responsibilities.

Key ResponsibilitiesFront Office Management

- Welcome clients, visitors, vendors, and candidates in a courteous and professional manner.
- Maintain the reception area in a clean, organized, and presentable condition.
- Ensure all visitors are registered and issued visitor passes as per company policy.
- Coordinate with Security and HR for visitor entry and exit.

Telephone & Communication

- Handle incoming and outgoing telephone calls professionally.
- Transfer calls to the concerned departments.
- Record and forward messages accurately.
- Respond to email inquiries and provide basic company information.

Visitor & Meeting Coordination

- Schedule and manage meeting rooms.
- Inform concerned employees about visitor arrivals.
- Arrange refreshments for meetings and guests.
- Coordinate with Housekeeping and Pantry teams for meeting arrangements.

Administrative Support

- Maintain visitor records and reception registers.
- Receive, sort, and distribute couriers, letters, and parcels.
- Coordinate with courier agencies for dispatches.
- Maintain office stationery and reception supplies.
- Support HR & Administration with documentation and filing.




- Maintain employee contact directories and notice boards.

Client Experience

- Ensure every visitor receives a warm and professional experience.
- Handle client inquiries politely and efficiently.
- Escalate complaints or concerns to the appropriate department.

Coordination

- Work closely with HR, Administration, Security, Housekeeping, IT, and other departments.
- Support company events, interviews, and management meetings.
- Assist in employee onboarding by guiding new joiners to the concerned departments.

Required Qualifications

- Bachelor's Degree in any discipline.
- 1–3 years of experience as a Front Desk Receptionist, Receptionist, or Front Office Executive.
- Experience in a corporate office, manufacturing company, or luxury brand will be preferred.

Required Skills

- Excellent verbal and written communication in English and Hindi.
- Professional appearance and positive attitude.
- Strong interpersonal and customer service skills.
- Good knowledge of MS Office (Word, Excel, Outlook, PowerPoint).
- Ability to multitask and prioritize work.
- Excellent organizational and time management skills.
- Basic email etiquette and telephone handling.
- Ability to maintain confidentiality.

Key Competencies

- Customer Focus
- Professionalism
- Communication Skills
- Problem Solving
- Teamwork
- Attention to Detail
- Time Management
- Adaptability

Working Hours

- As per company policy and operational requirements.

Key Performance Indicators (KPIs)

- Professional visitor handling and satisfaction.
- Timely call and email management.
- Accuracy of visitor and courier records.
- Reception area maintenance and presentation.
- Meeting room coordination efficiency.
- Administrative support responsiveness.
- Compliance with company reception and security procedures.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Provident Fund

Work Location: In person

📌 Front Desk Receptionist (India)
🏢 Nivasa Group
📍 India