Description
Being part of R&D; Customer support under CNS SSP organization, we are constantly working on emerging technologies and new product releases. The team consists of product experts for such leading 5G products like UDM (unified data management), SDL (shared data layer), NPC and we also cater to other products of SDM/REGISTERs portfolio like CSD/HSS/HLR/One-NDS/EIR/MNP/AAA. We work through NPI (current product introduction) process to deploy/integrate 5G products. functional description. Covers specification, design, implementation, and unit testing of Software (e.g. device drivers, microcode, hardware-related software & firmware) according to the requirements and architecture defined in the systems engineering process. Covers establishment and maintenance of Software Configuration Management (SCM) practices into software development projects, continuously building and integrating infrastructure tools and systems.

Responsibilities
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Our goal is to support customers via NPI process (new product introduction)



to complete their project commitment with highest quality, while provide dedicated SPOCs for our lead customers to enable faster turn around and resolutions.
- We are responsible forE2E of Customer Project (Deployment, Integration, customer acceptance Test cases development and Execution) and importantly trouble working on troubleshooting complex issues working along with R&D;)
- We also perform ticket handling/Emergency handling to shield R&D; from Non-product cases
- We are accountable also to enable services team members on the latest product/versions.
- We are challenged to design/create solution to automate troubleshooting/system recovery via AI based tools/desired automated scripts.

Qualifications

You have:
- 5+ Years Strong understanding of core network elements and solutions, and their business and operational value to telecom operators.
- Proven expertise in Root Cause Analysis (RCA) for complex custome

📌 Applied R&D Engineer (India)
🏢 Nokia Global
📍 India