Description
POSITION SUMMARY:
As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division. This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is Bulk Bidding/Assignment of Trade/Completion of email request in a timely matter. Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution.
JOB FUNCTION AND RESPONSIBILITIES:
- Assists customers with registering and locking individual mandatory and best effort flow commitments.
- Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
- Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers




- Determine product eligibility and price loan commitments, while entering and/or changing loan data.
- Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks
- Researches and evaluates post funding adjustment request from correspondents, sales
- Handles escalated customer service issues, pricing exceptions and other special negotiations
- Resolves customer issues regarding registrations, pricing issues, loan delivery
- Managing extremely high call volume with varying degrees of urgency
- Special projects as required

QUALIFICATION:
- High School degree, or equivalent, required. College degree preferred.
- 1+ years of experience working in a Call Center workplace. Outside Sales, Retail, Customer Service experience preferred.
- Mortgage Banking, Bankin

📌 Commitment Desk Analyst (Pune)
🏢 Onity
📍 Pune