- Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership.
- Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
- Handle customer’s concern, analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to dealer management
- Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- To ensure compliance to customer data utilization by dealer management and the respective Manfucaturer.
- Continuously strive to develop and maintain valuable rapport with customer and strive towards achieving high customer satisfaction.

Job Type: Full-time

Pay: ₹21,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Senior Customer Relations Executive (India)
🏢 BMW KUN Exclusive
📍 India