Patna, Bihar
Job Summary

Minimum 8-10 years helpdesk experience in a technical support rolern Experience as a support Team Lead preferredrn Mandatory support experience in all Windows client support, O365, Remote Access, client networking, Printing, MDM & VDI solutions, Active Directory rn Support experience in Linux, Jamf is desiredrn Clear communications in English – both written and verbal, good decision making, solid analytical skills, strong organizational skillsrn Certification in Microsoft technology and certification & working experience of ITIL processes desired rn

Key Responsibilities

Team Management, KPI/SLA attainment, be the SPOC for customer for SD operations, escalation management

Skill Requirements

Excellent communication skills, Good understanding of IT-SD Operations, people management skills

Other Requirements

Experience in working for an enterprise global IT-SD

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