Job Description

Position: Vice President – Operations

Department: Operations

Reporting To: COO (Chief Operations Officer)

Location: To be decided

Employment Type: Full-Time

Compensation

- - CTC: ₹28,00,000 – ₹30,00,000 per annum
- Additional Benefits: ESOPs (as per company policy)

About the Role

We are looking for a dynamic and result-oriented Vice President – Operations to lead and strengthen the organization's end-to-end operational excellence across all business locations. The incumbent will be responsible for driving operational efficiency, optimizing supply chain and service operations, ensuring profitability, implementing standardized processes, and building a high-performance operations culture.

The role requires strategic thinking combined with robust execution capabilities to enhance customer satisfaction, improve service quality, reduce operational costs, and support business scalability.

Key Responsibilities

Operations Management

- - Lead and oversee day-to-day operations across all hubs and business units.
- Ensure seamless execution of operational activities while maintaining service quality and efficiency.
- Drive operational performance through effective planning, monitoring, and execution.
- Develop operational strategies aligned with organizational growth objectives.

Supply Chain Management

- - Oversee end-to-end supply chain operations, including procurement coordination, inventory management, warehousing, logistics, and distribution.
- Ensure optimum stock availability across hubs to meet market demand without excess inventory.
- Monitor inventory movement, replenishment planning, and stock accuracy.
- Improve supply chain visibility and efficiency.

Service Operations

- - Ensure timely completion of service requests within defined Turnaround Time (TAT).
- Improve customer satisfaction by maintaining high service standards.
- Monitor service KPIs and implement corrective actions wherever required.
- Establish service excellence standards across all operational locations.

Standard Operating Procedures (SOPs)

- - Design, implement,



and continuously improve Standard Operating Procedures (SOPs) across all operational functions.
- Ensure SOP compliance through regular audits and process reviews.
- Standardize workflows to improve efficiency and consistency.

Process Excellence & Continuous Improvement

- - Lead Process Excellence initiatives using Lean, Six Sigma, Kaizen, and other operational improvement methodologies.
- Identify operational bottlenecks and implement sustainable improvements.
- Build a culture of continuous improvement and operational innovation.
- Drive digital transformation initiatives to improve operational efficiency.

Cost Management

- - Conduct detailed operational cost analysis across all functions.
- Identify cost optimization opportunities without compromising quality and customer experience.
- Develop and execute cost reduction initiatives.
- Monitor operational budgets and improve overall cost efficiency.

Profit & Loss Management

- - Own and manage Profit & Loss (P&L;) for all operational hubs.
- Monitor operational profitability and implement strategies to improve margins.
- Review financial performance and recommend corrective actions.
- Collaborate with Finance for budgeting, forecasting, and variance analysis.

Team Leadership

- - Lead, mentor, and develop regional and hub operations teams.
- Build a high-performance culture driven by accountability and ownership.
- Establish KPIs and performance review mechanisms.
- Foster cross-functional collaboration between Operations, Sales, Finance, Service, and Supply Chain teams.

Performance Monitoring

- - Develop dashboards and MIS reports for operational performance.
- Monitor key operational metrics including:
- Service TAT
- Customer Satisfaction (CSAT)
- Inventory Accuracy
- Stock Availability
- Operational Cost




- Hub Profitability
- Process Compliance
- Productivity Metrics

Required Qualifications

Experience

MBA in Operations Management from a recognized institution (Mandatory).

8–10 years of experience in Operations Management, Supply Chain, Service Operations, or Process Excellence.

Six Sigma Certification (Green Belt or Black Belt preferred).

Minimum 3 years of experience in a leadership role managing multi-location operations.

Additional certifications in Lean Management, Supply Chain Management, or Process Excellence will be an advantage.

Experience in the EV, automotive, battery, logistics, manufacturing, or technology-driven operations industry is preferred.

Required Skills & Competencies

Functional Skills

Leadership Skills

Operations Management

Strategic Thinking

Supply Chain Management

Decision Making

Inventory Planning

Stakeholder Management

Service Operations

Cross-functional Leadership

SOP Development

Team Development

Lean Six Sigma

Problem Solving

Process Excellence

Change Management

Continuous Improvement

Negotiation & Influencing

Cost Analysis & Cost Optimization

Communication & Presentation Skills

Budgeting & P&L; Management

—

Vendor Management

—

Business Process Re-engineering

—

Data Analysis & MIS Reporting

—

Risk Management

—

Additionally,

- Some who has handled team size of 100+ Employees
- Have managed 500+ Cr Company operations
- Ability to handle Pan India Operation from Tier 1 to Tier 3 cities
- Have built startups from Scratch to Series A (Preferably)

What We Offer

- - Opportunity to lead operations for a rapid-growing organization.
- High visibility with leadership and strategic decision-making.
- Stock Options participation and long-term wealth creation opportunity.
- Performance-driven work culture with opportunities to build scalable operational excellence.

- Clear growth path to C- Suite position
- Opportunity to work in Battery Circular Economy
- Challeging work environment to go from 100 Cr to 1000 Cr
- Be part of Vision 2030 IPO

📌 Vice President - Operations (India)
🏢 Pointo
📍 India