Responsibilities:
● Receiving customer complaints through phone, mails & website.
● Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
● If complaints are critical or require any further clarification need to speak with the customers & store managers.
● Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
● Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
● Active follow up with internal cross functional teams to resolve customer complaints
● Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise





Requirement:
● 2-5 years’ experience in customer handling role
● Education Background – Graduation
● Excellent/ Solid Written and Oral Communication Skills (Good command over English)
● Good understanding of MS Word and MS Excel

Working days: 5 days working & 2 rotational week offs

Job location: Hiranandani Estate, Thane (DMART Corporate Office)

Interested candidates can share their updated resumes [email protected]

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Customer Care Assistant (India)
🏢 Avenue Supermarts Ltd - DMart
📍 India