Provide technical support for software products, handle deployments, troubleshoot issues, assist clients with installations and training, and coordinate with development teams to ensure smooth product implementation.
Requirements
- BE / B.Tech in Computer Science (CS) or Electronics & Communication Engineering (ECE).
- Basic knowledge of C / C++ and OOPS concepts.
- Basic to Intermediate knowledge of MSSQL.
- Understanding of software deployment and troubleshooting
- Basic networking knowledge
- Good analytical and problem-solving skills.
- Robust communication skills in Tamil, English, and Hindi.
- Willingness to travel for client support and training when required.
Responsibilities
- Provide technical support for software applications and deployments
- Handle customer support calls, critical issues, and escalation management
- Perform software installation, configuration, troubleshooting, and deployment activities
- Verify, package,
and manually deploy: Database backups/restorations ,MSSQL scripts, APIs, Windows services ,Executable files (EXE), Software patches and updates
- Troubleshoot deployment and client environment-related issues
- Coordinate with development teams for issue fixing and requirement implementation
- Collect and document client requirements and feedback
- Conduct product demonstrations (POC), client presentations, and end-user training
- Follow up with customers for AMC renewals and support activities
- Prepare and maintain client satisfaction reports
- Support network-related troubleshooting at a basic level
- Handle client communication professionally during critical situations
- Visit client locations for installation, demo, training, and support activities when required
📌 Software Support Engineer (India)
🏢 Rax-Tech International
📍 India
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