Job Title: Branch Manager

Department: Branch Operations & Sales Location: Assigned Branch – Karur and surrounding areas Reporting To: Zonal/Regional Head / Departmental Heads

Key Responsibilities:1. Team Leadership & Performance Management

- Lead, guide, and coordinate with all branch team members (sales, accounts, and operations) to ensure daily tasks and targets are met.

- Review daily reports from:

- Accounts Team (cash balance, gold movement, interest collected, repledging)

- Sales Team (leads generated, conversions, renewals, takeovers)

- Set and assign daily/weekly/monthly sales targets for the sales team.

- Monitor individual and team KPIs, offering support and interventions where needed.

2. Sales & Business Development

- Drive branch performance to achieve or exceed monthly sales and loan disbursement targets.

- Plan and execute local offline marketing campaigns such as:

- Village camps

- Tie-ups with jewelers and self-help groups

- Festival-based promotions

- Encourage team participation in customer acquisition and retention activities.

3. Daily Review & Coordination

- Conduct daily morning hurdle meetings with the team for:

- Reviewing the previous day's performance

- Discussing pending recoveries

- Aligning on daily goals and strategies

- Hold recovery meetings to track overdue accounts and support recovery team coordination.

4. Operational Oversight





- Ensure smooth functioning of the branch by:

- Verifying daily cash and gold balances

- Overseeing gold appraisal, disbursement, and documentation

- Ensuring proper repledging and refinancing processes

- Coordinate with the operations inside and outside executives for timely task completion.

5. Resource & Asset Management

- Ensure sufficient cash availability for daily operations, including loan disbursal and renewals.

- Maintain the branch infrastructure, assets, and security (CCTV, vault, furniture, etc.).

- Ensure the branch has sufficient stock of marketing materials, forms, and office supplies.

6. Customer Experience & Relationship

- Ensure excellent customer service standards across all interactions.

- Resolve escalated customer complaints promptly and professionally.

- Promote customer loyalty and build long-term client relationships for repeat business.

7. Compliance & Reporting

- Ensure 100% compliance with company policies, regulatory norms, and internal audits.

- Submit daily/weekly/monthly reports to department heads on:

- Sales performance

- Cash/gold movement

- Operational status

- Marketing activities and leads

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 BRANCH MANAGER DINDIGUL BRANCH (India)
🏢 Karur Gold Finance
📍 India