Experience: 3 - 4 year(s)

- Experience with ticketing workflows and basic request triage (or equivalent hands-on support experience).
- Familiarity with identity and access concepts (roles, permissions, groups) and careful documentation.
- Experience working with one or more of the following: Jira, Confluence, GitHub, Salesforce, AWS, Datadog, AI tools.
- Knowledge of common security tooling and request handling practices (e.g., vulnerability scanning platforms and security dashboards).
- Experience creating audit-style reporting or maintaining process documentation.
- Manage ticket intake, categorization, prioritization, and lifecycle tracking across assigned platforms.
- Coordinate access provisioning and updates by ensuring permissions follow a least-privilege approach.
- Support onboarding, supervision, and periodic access reviews, including maintaining clear records.




- Produce structured audit reports covering relevant tools, aligned with CloudOps documentation and guidelines.
- Assist with user and request troubleshooting across collaboration, development, security, infrastructure, customer, and reporting systems.
- Solid communication skills and attention to detail when handling requests and access changes.

If you are interested in any of the positions mentioned above, Please attach your updated resume to [email protected] with an email explaining the position you are looking for, your career goals and your expected salary. Please indicate the job code in the subject line of your email.

📌 Ticket Management Specialist (India)
🏢 Calpine Group
📍 India