Strategic Development and Implementation:

· Develop and implement strategies to grow the customer base and drive sales and traffic, leveraging CRM.

· Lead and manage the development of annual and seasonal plans to achieve program and business goals.

· Create and manage the customer contact strategy, executing marketing strategies to achieve business goals.

Customer/ Associate Relations and Query Resolution:

· Resolve customer queries via emails, calls, and letters within the targeted turnaround time (TAT).

· Resolve Associate queries within the targeted turnaround time (TAT)

· Create SOPs for processes

Database Management:

· Implement best practices for database management, measurement, evaluation, data capture, and maintenance of all CRM activities.

· Execute and maintain all documents from booking to possession/registration.





Cross-Channel Collaboration:

· Manage interactions with cross-channel partners related to CRM and Sales.

Customer Engagement and Retention:

· Oversee consumer marketing campaigns to increase revenue per active consumer, boost multi-channel visits, and reduce churn.

· Form alliances to generate new customers and enhance engagement.

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Perks:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Experience:

- Customer relationship management: 5 years (Preferred)
- Customer support: 5 years (Preferred)

Work Location: In person

📌 Sr. CRM Executive (India)
🏢 Bbg India Developers
📍 India