- Manage employee onboarding and offboarding, including system setup and account provisioning.

- Administer Microsoft 365, Exchange Online, OneDrive, and user licensing.
- Manage MFA, distribution lists, shared mailboxes, and email security.
- Perform email monitoring, message tracing, quarantine management, and email recovery.
- Manage SharePoint sites, permissions, and access.
- Oversee antivirus management, Windows upgrades, and endpoint security.
- Monitor backups and maintain IT documentation and asset inventories.
- Troubleshoot Microsoft 365, Windows, and end-user technical issues.
- Provide timely IT support while ensuring adherence to IT policies and best practices.

Requirements

Technical Skills

- Microsoft 365 Administration
- Exchange Online
- Microsoft Entra ID (Azure AD)




- Windows 10/11 Administration
- Microsoft Defender / Email Security
- IT Asset & License Management

Soft Skills

- Excellent troubleshooting and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Solid documentation and organizational skills.
- Customer-focused with a proactive approach to problem-solving.

Qualifications

- Bachelor's degree in any discipline.
- 4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.

📌 Senior Tech Support Engineer (India)
🏢 InnovateMR + Ivy Exec
📍 India