Customer Support Engineer
Job Description:
- Act as a technical point of contact for customers, providing in-depth product knowledge and troubleshooting support for complex issues
- Lead and manage escalated customer cases, ensuring prompt resolution and exceptional service delivery
- Collaborate with engineering teams to identify and resolve product defects, ensuring a seamless customer experience
- Develop and maintain comprehensive documentation, including troubleshooting guides and FAQs to enhance team efficiency
- Conduct training sessions for customers and internal teams to enhance product understanding and usage
- Mentor and support junior customer support engineers, fostering a culture of continuous learning and improvement
- Candidate should be living in Pune
- Candidate should be fluent in Marathi Language
Kindly Send your CV to
[email protected]
Perks:
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Support Engineer (India)
🏢 Ozone Info Engineering
📍 India