Onboarding & Training: Guide current clients through setup, deliver product demonstrations, and host training sessions to ensure a seamless implementation.Issue Resolution: Act as the primary point of contact for client queries, technical issues, and escalations, working alongside support and product teams to find solutions.Account Health Monitoring: Track customer usage metrics to identify disengaged accounts or risks and proactively reach out with targeted strategies to improve adoption.Retention & Growth: Manage renewals and spot opportunities for upselling or cross-selling additional features or upgraded plans.Voice of the Customer: Gather client feedback and feature requests, then share these insights with internal engineering and product teams to guide future development.
Pay: ₹16,000.00 - ₹1,684,504.08 per month
Work Location: In person
📌 Customer Success Executive (India)
🏢 Xindo Window
📍 India
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