About Client: A Leading Product development company

Role: Customer Success

Experience: 3- 7 years

Location: Chennai

Job Description:

- Onboarding new customers and guiding them through the implementation process.

- Establishing solid relationships with clients to understand their goals and challenges.

- Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.

- Conducting regular check-ins with customers to assess satisfaction and gather feedback.

- Collaborating with internal teams to advocate for customer needs and drive product improvements.

- Identifying opportunities for upselling or cross-selling additional products or services to existing customers.

- Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.

- Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.

Requirements:

SQL, Ticketing, HRMS

📌 Customer Success (India)
🏢 Saaki Argus And Averil Consulting
📍 India