Job Description – Operations ExecutivePosition

Operations Executive

Department

Hospital Operations / Administration

Reports To

Operations Manager / Hospital Administrator

Qualification

- Bachelor’s / Master’s Degree in Hospital Administration / Healthcare Management / Business Administration (BHA / MHA / MBA preferred)
- Knowledge of hospital operations and NABH standards preferred

Experience

- 2–5 years of experience in hospital operations / healthcare setup
- Experience in NABH accredited hospitals preferred

Job Summary

The Operations Executive is responsible for ensuring smooth day-to-day hospital operations, coordinating between departments, and maintaining service quality in alignment with hospital policies and **National Accreditation Board for Hospitals & Healthcare Providers standards.

Roles & Responsibilities1. Daily Operations Management

- Oversee daily hospital operations across departments (OPD, IPD, ICU, Emergency, etc.).
- Ensure smooth functioning of clinical and non-clinical services.

2. Department Coordination

- Coordinate with doctors, nursing, front office, billing, housekeeping, and support services.
- Ensure effective communication and workflow between departments.

3. Patient Service & Experience

- Monitor and improve patient satisfaction and service quality.
- Handle patient complaints and ensure timely resolution.

4. NABH Compliance

- Ensure adherence to National Accreditation Board for Hospitals & Healthcare Providers guidelines and hospital policies.
- Maintain required documentation and support audit processes.

5. Quality & Process Improvement





- Identify areas for process improvement and implement corrective actions.
- Monitor service standards and operational efficiency.

6. Staff Supervision

- Monitor performance of front office, housekeeping, and support staff.
- Ensure staff follow hospital policies, grooming standards, and discipline.

7. Facility & Safety Management

- Ensure hospital premises are clean, safe, and well-maintained.
- Coordinate with maintenance for equipment and facility issues.
- Support fire safety and disaster management protocols.

8. Reporting & Documentation

- Prepare daily, weekly, and monthly operations reports.
- Maintain records related to patient services, complaints, and operational activities.

9. Vendor & Support Services Coordination

- Coordinate with vendors and external service providers.
- Ensure timely availability of required resources and supplies.

Key Skills

- Strong coordination and leadership skills
- Problem-solving and decision-making ability
- Communication and interpersonal skills
- Knowledge of hospital operations
- Time management and multitasking

Working Conditions

- Full-time hospital-based role
- Requires coordination across multiple departments
- May involve extended hours during emergencies or audits

Additional Responsibilities

- Participate in hospital audits and quality initiatives
- Support management in operational planning and execution
- Ensure compliance with hospital policies and regulatory requirements

Contact:

+91-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Operation Executive (India)
🏢 Malar Hospitals
📍 India