Job Description

Accountability & Responsibilities

Accountability Activities

Order Processing & Execution - Validate and process customer orders in ERP system - Coordinate with Production, Logistics, and Quality for order fulfilment - Monitor order status from booking to dispatch - Manage order amendments, cancellations, and returns

Customer Coordination & Service - Act as SPOC for order-related queries - Provide proactive updates on dispatch schedules and delays - Resolve service-related issues in coordination with internal teams - Track and improve OTIF performance

MIS & Reporting - Prepare daily/weekly/monthly MIS reports (Order booking, Dispatch, Allocation, Inventory, OTIF) - Maintain data accuracy and ensure ERP-system alignment - Generate dashboards for management review - Track KPIs such as order cycle time, fill rate, ageing orders, and service level

Data Analysis & Continuous Improvement - Analyze trends in order inflow, demand variability, and dispatch gaps - Identify bottlenecks in fulfilment cycle - Support S&OP; discussions with structured data insights - Automate reports using Excel tools / BI dashboards

Key Challenges

- Managing high order volumes with tight delivery timelines

- Coordinating across multiple internal departments with conflicting priorities

- Handling last-minute order changes and supply constraints

- Ensuring 100% data accuracy in ERP systems

- Managing customer expectations during production or logistics disruptions





- Generating timely MIS despite incomplete or dynamic data inputs

Key Decisions

Made by Job holder - Prioritization of orders in coordination with planning teams - Escalation of supply constraints or service risks - Structuring MIS reports and performance dashboards - Identifying process gaps and recommending corrective actions

Recommendations to Superior - Order re-prioritization during capacity constraints - Process automation initiatives - Policy changes in order booking or credit control - KPI improvement strategies

Interactions

Internal Interactions Sales & Business Development, Operations, Logistics & Dispatch, IT / ERP Team, Quality Department, CSP Team

External Interactions Vendors

Skills and Knowledge

Educational Qualifications Diploma/Graduate

Total Years of Experience 1-5 years of relevant industry experience

Functional Skills - ERP systems knowledge - Advanced MS Excel (Pivot, Lookup, Basic Macros) - MIS & dashboard preparation - Basic understanding of supply chain & inventory principles - Data analysis & reporting skills

Behavioral Skills - Solid coordination & follow-up ability - Analytical thinking - Attention to detail - Customer-centric approach - Problem-solving mindset - Ability to work under pressure - Cross-functional collaboration.

Job Snapshot

Updated Date

03-06-2026

Job ID

Job_2666

Department

CSM

Location

Jajpur, Odisha , India

Experience

1 - 5 Years

📌 Executive Engineer (India)
🏢 Jindal Stainless
📍 India