Job Description:

MEDIMNY is a leading B2B technology-enabled e-commerce marketplace in the pharmaceutical space. We connect pharmacies and stockists across the nation, aiming to digitize the way medicines are procured and sold.

As an e-commerce start-up, we provide ample opportunities to grow your career as the organisation expands. We provide an open culture that values integrity, commitment and hard work. An excellent opportunity to work with the senior management team to facilitate leaning and shape up your career.

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Key Responsibilities:

To maintain on below mentioned key performance indicators.

NDR (Non-Delivery Report): Track and report on instances where deliveries fail to meet customer expectations, including reasons for non-delivery (address issues, customer unavailability, etc.). Provide insights on patterns to reduce non-delivery occurrences.

RTO (Return to Origin) Report: Monitor and analyze returns of undelivered packages or failed delivery attempts. Identify key causes of returns such as incorrect address, refusal, or delivery service failure, and work with the team to implement corrective actions.

Docket Generation: Ensure that dockets for shipment tracking, returns,



and delivery exceptions are accurately generated, processed, and updated in the logistics system. Create reports to monitor docket creation efficiency and accuracy.

Shipping Costs: Monitor and report on logistics-related costs, including transportation, warehousing, handling, and shipping fees. Assess cost efficiency in shipping practices and identify opportunities for cost savings without compromising service quality.

Weight Dispute: Track and document weight dispute cases, ensuring all relevant data is captured for future analysis and resolution.

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Qualifications:

- Bachelor’s degree mandatory

- Strong analytical, problem-solving, and organizational skills.

- Ability to handle high-pressure situations and prioritize tasks efficiently.

- Excellent communication and negotiation skills.

- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

You can directly contact us at +91-XXXXXXXXXX along with your resume. Email address: [email protected]

Job Type: Full time

Benefits:

- Provident Fund

Work Location: In person

📌 Operations Associate (India)
🏢 MEDIMNY
📍 India