- Key Responsibilities
- Respond promptly and professionally to customer queries via WhatsApp and email
- Handle returns and exchange requests efficiently, ensuring adherence to company policies
- Provide detailed product information, recommendations, and usage guidance
- Resolve customer complaints with empathy and effective problem-solving
- Track and manage customer interactions using CRM or support tools
- Coordinate with internal teams (logistics, warehouse, product team) to resolve issues
- Maintain updated knowledge of all products, policies, and ongoing promotions
- Identify recurring issues and suggest process improvements
Job Type: Full time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Service Executive (India)
🏢 Chain Experts & Jewellers
📍 India
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