Job Summary

The Order Processing Executive is responsible for end-to-end order management, ensuring accurate order entry, timely processing, coordination with internal teams, and smooth fulfilment. The role plays a key part in maintaining customer satisfaction and operational efficiency.

Key Responsibilities

· Process customer orders received through online platforms, marketplaces, ERP, or sales teams

· Verify order details including pricing, quantities, delivery address, and payment status

· Coordinate with warehouse, logistics, and inventory teams for timely order fulfilment

· Monitor order status and ensure on-time dispatch and delivery

· Handle order modifications, cancellations, and returns as per company policy

· Generate order-related documents such as invoices, packing lists, and shipping labels

· Resolve order discrepancies, shortages, or delivery issues in coordination with internal teams

· Update order status and maintain accurate records in ERP / OMS systems

· Ensure compliance with company SOPs, SLAs, and process guidelines

· Support reconciliation of orders with billing and logistics reports





· Prepare daily / weekly order processing reports

Key Skills & Competencies

· Strong attention to detail and accuracy

· Positive coordination and communication skills

· Basic understanding of order-to-cash process

· Ability to work in a fast-paced, deadline-driven environment

· Proficiency in MS Excel and ERP / Order Management Systems

· Problem-solving and follow-up skills

Educational Qualifications

· Graduate in any discipline

· Additional certification in supply chain / operations is an advantage

Experience

· 1–3 years of experience in order processing, operations, or supply chain roles

· Experience in retail, e-commerce, or distribution industry preferred

Key Performance Indicators (KPIs)

· Order accuracy rate

· Order processing TAT

· On-time dispatch percentage

· Order discrepancy / error rate

· Customer complaint resolution time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Order Processing Executive (India)
🏢 Just In Time Trading
📍 India