- Basic troubleshooting knowledge in Desktops and Laptops with Software.
- Should know about the SLA and its criticality
- Good Emailing Skills with knowledge of using Outlook
- Should have basic understanding of how Windows and Linux environment work
- Observe and Alert Threshold Violations
- Monitoring and Incident Management
- Be able to observe and report Incidents with in the SLA
- Follow escalation process
- Attentive and Vigilant in observing incidents through various monitoring tools
- Able to Multi task.
- Handle multiple support tickets at the same time.
- Desktop Support & Helpdesk Support
- Complete Knowledge of Desktop Support (Desktops, Laptops & Printers)
- Handle IT Incidents and Tickets
- Should have adequate Customer Handling Skills over the phone and onsite.
- Experience in the IT support desk tools will be added advantage
Qualification:
- A formal degree is not required; candidates may be degree-holders or self-taught.
- Robust reading, writing, and communication skills are required.
Experience:
1-2 Year
Salary:
As per industry standard
📌 Technical Support Engineer (India)
🏢 Sujata Computers
📍 India
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