Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary
Architect, design, and implement scalable, secure, upgrade-secure ServiceNow WSD solutions. Lead modern workplace experiences (space management, reservations, workplace services) with strict CSDM alignment and platform best practices.

Key Responsibilities
Solution Architecture: Design and extend WSD applications (Space, Reservations, Workplace Case, Visitor, Concierge) using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub.
CSDM & Data Integrity: Model workplace data per CSDM 4.0/5.0, enforce data governance, and integrate with Service Graph.
Automation & Integration: Build flows using Flow Designer, Decision Builder, and IntegrationHub integrate with ITSM, HRSD, Facilities, and external systems (MID Server, OAuth 2.0).
User Experience:



Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action.
Security & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR/HIPAA compliance.
Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).
Mentorship: Guide junior developers champion WSD best practices track ServiceNow product roadmap.

Required Qualifications
Experience: 4+ years ServiceNow development 2+ years WSD/Facilities focus.
Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.
CSDM: Proven CSDM 4.0/5.0 implementation.
Scripting: Advanced JavaScript (ES6+), Glide APIs, secure coding.
Integrations: IntegrationHub, MID Server, OAuth 2.0.
Testing/CI/CD: ATF, instance scan, pipeline management.
Security: Robust access controls and data privacy.

Preferred Qualifications
Certifications: CAD, CIS-WSD.
Service Graph Connectors, Decision Builder, AI Search.
Agile/Scrum, DevOps experience.
Enterprise or regulated environment background.

15 years full time education

📌 Custom Software Engineer (India)
🏢 Accenture
📍 India