Job Not Found

The job you're looking for doesn't exist or has been removed.

Back to Careers

Assistant Client Servicing Manager

Exp. 6-8 years | Naraina Vihar, Delhi-110028

Quick Overview

Position: Assistant Client Servicing Manager

Experience Required: 6-8 years

Location: Naraina Vihar, Delhi-110028

Click "" to view full job details and submit your application.

About Roadcast

Roadcast is a leading logistics and supply-chain technology company transforming how enterprises manage fleets, deliveries, and field operations.

Our platform enables real-time tracking, operational intelligence, and automation for large enterprises — helping them improve efficiency, control, and visibility across their logistics operations.

With strong market traction and a growing enterprise customer base, we are strengthening our Client Servicing leadership to ensure world-class customer experience, long-term retention, and scalable service operations.

The Role

We are looking for an Assistant Manager – Client Servicing to lead servicing outcomes for our enterprise accounts and manage a team of client servicing professionals.

This role sits at the heart of customer retention and account growth. You will translate service strategy into execution — ensuring clients receive consistent value, teams operate with discipline, and relationships mature into long-term partnerships.

You’ll work closely with senior leadership across Customer Success, Sales, Product, and Technology to ensure enterprise customers remain healthy, engaged, and expanding.

What You'll Do

- Own end-to-end servicing, relationship management, and delivery outcomes for assigned enterprise accounts
- Act as a strategic partner to client stakeholders by understanding their workflows, KPIs, and operational challenges
- Drive structured account governance through regular reviews, service reporting, and alignment meetings
- Ensure Roadcast’s platform and services consistently deliver value aligned to client business objectives
- Lead, mentor, and manage a team of Client Servicing Executives / Managers
- Define explicit service standards, goals, and performance expectations
- Monitor workload distribution, response times,



and resolution quality
- Coach team members on stakeholder management, escalation handling, and structured problem-solving
- Serve as the first leadership escalation point for complex or high-impact client issues
- Define, monitor, and enforce SLAs, turnaround times, and service KPIs
- Ensure escalation frameworks are followed effectively, both internally and with clients
- Partner with Tech, Product, Operations, and Support teams to drive timely issue resolution
- Proactively identify service risks and implement corrective actions
- Track customer health metrics, usage trends, and satisfaction indicators
- Identify early warning signs of churn or dissatisfaction and drive mitigation plans
- Work closely with Sales and CS leadership on renewals, contract continuity, and account stability
- Support upsell, cross-sell, and expansion initiatives within existing enterprise accounts
- Own and continuously improve servicing processes, workflows, and documentation
- Ensure strong CRM discipline, reporting accuracy, and data visibility
- Standardize onboarding, servicing, reviews, and escalation processes
- Share insights and operational feedback with leadership to improve scalability and efficiency
- Act as the bridge between enterprise clients and internal teams — Product, Tech, Operations, and Support
- Provide structured, data-backed customer feedback to influence product roadmap and improvements
- Ensure internal alignment on client priorities, commitments, and delivery timelines
- 6–8 years of experience in Client Servicing, Customer Success, Account Management, or Operations
- 2–3 years of people leadership experience in a client-facing role
- Strong exposure to enterprise clients, preferably in SaaS, logistics, or tech-enabled platforms




- Proven experience handling SLAs, escalations, and complex stakeholders
- Strong leadership, communication, and decision-making skills
- Hands-on experience with CRM systems, ticketing tools, and service metrics
- Ability to balance strategic thinking with hands-on execution

What We're Looking For

- 6–8 years of experience in Client Servicing, Customer Success, Account Management, or Operations
- Minimum 2–3 years of experience managing or leading client-facing teams
- Strong exposure to enterprise client environments, preferably in SaaS, logistics, or tech-enabled platforms
- Proven experience in SLA management, escalations, and complex stakeholder handling
- Strong leadership, communication, and decision-making skills
- Hands-on experience with CRM systems, ticketing tools, and service metrics
- Ability to balance strategic thinking with hands-on execution

You'll Thrive Here If You

- Enjoy building structure and discipline in fast-growing environments
- Care deeply about customer experience and long-term relationships
- Balance operational rigor with empathy and problem-solving
- Want visible ownership over how enterprise customers are serviced and retained

Why Join Roadcast

- Lead servicing for mission-critical enterprise accounts
- Manage and grow a high-impact client servicing team
- Work closely with senior leadership on customer strategy
- Be part of one of India’s most exciting logistics tech platforms
- Competitive compensation and strong ownership

How it Works

Recruitment Process Overview

A clear and streamlined hiring process designed to
value your time and talent at every step.

01

Application Screening

We review your application within 1–2 days to assess role alignment and move you forward quickly.

02

Initial Interview

A short conversation within 1–3 days to understand your background, goals, and culture fit.

03

Technical Assessment

You'll complete a task or assignment in 2–4 days to help us evaluate your skills and problem-solving.

04

Final Interview

Meet with our leadership and get a final decision within 2–3 days—no long waits, we promise.

📌 Assistant Client Servicing Manager (Delhi)
🏢 RoadCast
📍 Delhi