Business Development Officer (BDO)

Job Summary

The Business Development Officer is responsible for identifying new business opportunities, acquiring corporate and retail customers, increasing revenue, and maintaining long-term customer relationships. The role requires extensive field visits, market analysis, competitor monitoring, and coordination with operations to ensure high-quality service delivery.

Key ResponsibilitiesBusiness Development

- Identify and acquire new customers within the assigned territory.
- Generate leads through cold calling, field visits, referrals, networking, and digital channels.
- Meet monthly and annual sales targets.
- Develop customized logistics and courier solutions for customers.
- Negotiate commercial terms in accordance with company policies.
- Prepare and submit quotations, proposals, and customer presentations.

Customer Relationship Management

- Build and maintain strong relationships with existing customers.
- Conduct regular customer visits to ensure service satisfaction.
- Address customer concerns and coordinate with operations for timely resolution.
- Identify opportunities for upselling and cross-selling services.

Market Intelligence

- Study competitor pricing, services, and promotional activities.
- Identify emerging market trends and business opportunities.
- Submit regular market intelligence reports to management.

Sales Administration

- Maintain accurate customer records and sales pipeline.
- Submit daily visit reports, weekly sales reports, and monthly performance reports.
- Ensure proper documentation for new customer onboarding.




- Follow company credit policies and assist in collection follow-ups where required.

Coordination

- Work closely with Operations, Customer Service, and Accounts departments.
- Ensure smooth implementation of newly acquired customer accounts.
- Monitor service quality and customer feedback after onboarding.

Key Performance Indicators (KPIs)

- Monthly revenue achieved
- Number of new customers acquired
- Daily customer visits
- Sales conversion ratio
- Customer retention rate
- Gross profit generated
- Collection efficiency (where applicable)
- Customer satisfaction and complaint levels

Required Qualifications

- Bachelor's Degree in Business Administration, Marketing, Commerce, or a related field.
- MBA in Marketing is an added advantage.

Experience

- 1–3 years of experience in sales or business development.
- Experience in the courier, logistics, express distribution, transportation, or supply chain industry is preferred.

Required Skills

- Excellent communication and negotiation skills.
- Strong interpersonal and relationship-building abilities.
- Customer-focused approach.
- Positive presentation skills.
- Strong analytical and problem-solving skills.




- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Ability to work independently and achieve sales targets.
- Time management and organizational skills.

Personal Attributes

- Self-motivated and result-oriented.
- High level of integrity and professionalism.
- Positive attitude and willingness to travel extensively.
- Strong decision-making ability.
- Ability to perform under pressure.

Working Conditions

- Primarily field-based with frequent customer visits.
- Travel within the assigned territory.
- Flexible working hours as required to meet business objectives.

Preferred for Courier & Logistics Industry

The ideal candidate should possess:

- Knowledge of courier, express, logistics, and transportation services.
- Understanding of freight pricing, service commitments, and delivery networks.
- Experience handling corporate clients such as manufacturers, e-commerce businesses, healthcare, retail, and financial institutions.
- Ability to identify opportunities for express, surface, air cargo, and value-added logistics services.

Expected Outcomes

The Business Development Officer is expected to:

- Expand the company's customer base within the assigned territory.
- Build long-term relationships with key customers.
- Improve market penetration and brand visibility.
- Contribute to sustainable business growth while maintaining high customer satisfaction.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance

Work Location: In person

📌 Business Development Officer (India)
🏢 The Professional Couriers Cochin South
📍 India