Open Position: Application Support Engineer
Location: Malad (West), Mumbai
Experience: 2 Years to 6 Years
Qualification: Graduate
Only Mumbai Suburban-based location (Dahisar to Dadar) candidates apply for the Position.

You can also contact on: +91-XXXXXXXXXX / (phone hidden) / (phone hidden)
We are working 6 days, i.e., from Monday to Saturday.

Job Description:-

- Research and identify solutions to users’ concerns/issues regarding software applications.
- Diagnose and troubleshoot product-related issues, including account set-up.
- Ask customers targeted questions to understand the root of the problem quickly.
- Track Application issues through the resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
- Proper and timely escalation of unresolved issues to appropriate internal teams.
- Provide prompt and accurate resolution feedback to customers' concerns.
- Proactively raising the concerns/gaps identified.




- Refer to internal databases or external resources to provide accurate technical solutions.
- Ensure all issues are properly logged.
- Keep all required stakeholders updated on the status of priority issues raised.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their applications are fully functional after troubleshooting.
- Identify the area where training is required for customers/teams internally.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Build and maintain cordial relationships with clients.

Requirements:-

- Good Communication
- Application / Software Support
- Email Etiquette​
- Technical Skills
- Ticketing Tools
- SQL Database Queries
- Advanced Excel
- Implementation Support
- Help Desk Support / Remote Support
- Implementation Manager

Job Types: Full-time, Permanent

Pay: ₹420,000.00 - ₹900,000.00 per year

Advantages:

- Provident Fund

Work Location: In person

📌 Application Support Engineer (India)
🏢 Violet Infosystems Private
📍 India