- Job ID: 893066

- 0 - 2 Years

- 1 Opening
- Bengaluru

Role description

About the Team

The Content Management Team, within the National Knowledge Management organization, manages Canvas, Grant Thornton’s SharePoint-based intranet platform. The team ensures employees can easily discover, access, and engage with reliable and relevant information. The team partners with business stakeholders across service lines to publish, govern, and continuously improve intranet content and the overall digital workplace experience.

Role Summary

As an Analyst – Content Management, you will support the day-to-day management of Canvas and play a key role in delivering an engaging, accurate, and well-governed employee experience. You will work closely with business stakeholders, Knowledge Management teams, and internal customers to create, publish, maintain, and retire content while ensuring adherence to governance, branding, accessibility, and quality standards.

Key Responsibilities

- Manage and publish content on Canvas, Grant Thornton’s SharePoint-based intranet platform.

- Review, analyze, and fulfil content requests submitted by business stakeholders.

- Create, edit, update, and maintain pages, news articles, events, links, and supporting content assets.

- Ensure adherence to content governance standards, branding guidelines, metadata requirements, accessibility standards, and publishing best practices.

- Support content lifecycle management activities including content review, archiving, and retirement.

- Collaborate with stakeholders to understand business requirements and translate them into effective intranet content.

- Provide guidance to content owners on content structure, formatting, and user experience best practices.

- Investigate and resolve content-related issues and user feedback in collaboration with KM and technology teams.





- Maintain process documentation, knowledge articles, and standard operating procedures.

- Contribute to continuous improvement initiatives that enhance content quality, operational efficiency, and employee experience.

- Participate in team discussions, projects, and innovation initiatives.

Skills

Skills & Competencies

- Excellent verbal and written communication skills.

- Strong stakeholder management and customer service orientation.

- Attention to detail with a focus on quality and accuracy.

- Good analytical, problem-solving, and organizational skills.

- Ability to manage multiple priorities and meet deadlines.

- Proficiency in Microsoft 365 applications including Word, Excel, PowerPoint, Teams, and SharePoint.

- Understanding of SharePoint Online, intranet platforms, content management systems, or digital workplace tools is preferred.

- Basic understanding of content governance, information architecture, and web publishing principles is an advantage.

Other details

Education & Experience

- Bachelor’s degree required; Master’s degree preferred.

- 0–2 years of experience in Content Management, Knowledge Management, Communications, Digital Workplace, Web Publishing, SharePoint, or related domains.

- Fresh graduates with strong communication, analytical, and technology skills are encouraged to apply.

Why Join the Team?

This role provides an prospect to work at the intersection of Knowledge Management, Content Strategy,



SharePoint, Digital Workplace, and Employee Experience. You will gain exposure to enterprise-scale content operations, stakeholder engagement, governance frameworks, and modern collaboration technologies while contributing to a high-impact global intranet platform.

About Grant Thornton INDUS

‘Grant Thornton INDUS’ comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn’t just what we do – it’s how we do it. We support and enable the firm’s purpose of making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton’s access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India – Bengaluru and Kolkata

📌 Analyst – Content Management - National Knowledge Management (India)
🏢 Grant Thornton INDUS
📍 India