Key Responsibilities:

- Provide L1 support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and Office applications.
- Manage user accounts, password resets, and basic Active Directory administration.
- Diagnose hardware, software, and basic network (LAN/Wi-Fi/VPN) issues.
- Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.).
- Install, configure, and maintain IT assets and end-user devices.
- Escalate unresolved issues to L2 teams while ensuring SLA compliance.
- Maintain accurate documentation and asset inventory.

Required Skills:

- Windows 10/11, Microsoft 365
- Active Directory & Azure AD (Basic)
- Desktop/Laptop & Printer Troubleshooting
- Basic Networking (TCP/IP, DNS, DHCP, VPN)
- ITSM Tools (ServiceNow/Remedy/Jira/ManageEngine)
- Remote Support Tools (RDP, AnyDesk, TeamViewer)

Pay: Up to ₹300,000.00 per year

Perks:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 ComUnus Technologies
📍 India