Job title: Technical Support Engineer – Voice and Email
Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred
Roles and Responsibilities:
- Support customers with advanced home networking configurations & Resolve complex mesh systems.
- Handle high-value products related customer cases.
- Provide expert-level troubleshooting and guidance, resolve complex networking and performance issues.
- Ensure high-quality documentation and escalation to L2/L3 as required.
- Ensure accurate case documentation and escalation handling.
Required Skills & Desired Skills:
Core Skills & Abilities
- Expert-level understanding of home networking and wireless deployments.
- Ability to diagnose and resolve high-impact customer issues.
- Solid analytical and time management skills.
Soft Skills & Communication
- Immaculate English communication skills (B2 CEFR level).
- Neutral accent with executive-level customer handling.
- Clear, confident, and structured communication style.
Technical Proficiency
- Expert knowledge of Windows, macOS, Android, and iOS.
- Advanced firewall, VPN, and wireless network expertise.
- Ability to design, optimize, and troubleshoot complex home networks.
Sales Skills
- Ability to identify opportunities and sell premium support contracts.
📌 Technical Support Engineer – Voice and Email (India)
🏢 Movate
📍 India
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