- Call Handling: Answer inbound customer service calls or make outbound calls in Malayalam to solve user issues.
- Query Resolution: Provide accurate details about company products, services, or billing options.
- Data Updates: Enter customer feedback and details correctly into the CRM software or database.
- Target Achievement: Maintain positive call metrics like quality scores and customer satisfaction rates.
Job Requirements
- Language Skills: Fluent verbal communication in Malayalam. Basic understanding of English or Tamil is often required.
- Education: 12th pass, diploma, or any graduation degree.
- Experience: Freshers or candidates with up to 2 years of BPO or customer support experience.
- Skills: Basic computer knowledge and active listening skills.
Pay: ₹17,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Malayalam voice process_Only chennai candidates(17 to 20k) (India)
🏢 Mac Traders
📍 India
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