ASE/06/26

Qualification:Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Experience:

Candidates with 0-5 years of experience.

Location:Coimbatore

Job Description

We are looking for a proactive and customer-focused Application Support Engineer to support the implementation, maintenance, and testing of the eFACiLiTY® platform. The ideal candidate should possess solid analytical and troubleshooting skills and be passionate about delivering excellent customer support.

Key Skills

- Application Support
- Software Testing
- ERP/Application Support
- IT Support
- Software Implementation
- Client Communication
- Troubleshooting
- Incident Management

Responsibilities

- Provide application support and resolve client-reported issues within defined SLAs.
- Assist in software implementation and deployment activities.
- Perform functional testing and validate application enhancements.
- Analyse issues, identify root causes,



and coordinate with technical teams for timely resolution.
- Interact with clients to understand requirements and provide effective support.
- Monitor application performance and ensure smooth system operations.
- Document issues, resolutions, and support activities.
- Track and manage support tickets while ensuring SLA compliance.

Requirements

- 0–5 years of experience in Application Support, Software Testing, IT Support, or Software Implementation.
- Basic understanding of software applications, databases, and troubleshooting techniques.
- Hands-on experience in software testing is preferred.
- Strong analytical, problem-solving, interpersonal, and communication skills.
- Ability to interact effectively with clients and internal teams.
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

📌 Application Support Engineer – eFACiLiTY® (India)
🏢 SIERRA ODC
📍 India