Responsibilities

- Should be able to direct and manage business operations of all ITSM projects from initiation to closure.
- Review and advise on project budget proposals and assist account management team necessary.
- Ability to track and monitor all project milestones and deliverables and report them to client accordingly.
- Identify and manage project dependencies and critical path.
- Accept and assess status reports, change requests, and requirements documentation to ensure smooth project progression.
- Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
- Coach, mentor, motivate, and supervise project team leads, team members, and vendors, and influence them to take positive action and accountability for their assigned work.




- Report to C-level executives on project status on a timely manner.
- Adhere to SLAs and ensure the service expectations of customers are being met

Requirements

- Should be a MBA graduate with minimum 12+ years of experience handling project/business operations
- Excellent communicator with customer management skills and has common sense.
- Experience in using CRM and ticketing system
- Expertise in using reporting tools like MS Project, Word, Excel, Power Point & Visio
- Excellent written and verbal communications skills in English

Please send your profile to [email protected]

📌 Senior Manager – Service Delivery (India)
🏢 BACentric Solutions
📍 India