Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT-GPS Telematics hardware products & solutions, we have delivered over a million connected devices to thousands of users arounds the world, reflecting our unwavering commitment to quality and innovation. Our product range is designed to cater to diverse market needs, making us a preferred partner for our clients and channel partners alike.
Our core strength is rooted in our in-house expertise spanning hardware product conceptualization, design ideation and development, implementation of embedded systems, software development. In addition, we indigenously manufacture our products with the help of a state-of-the-art SMT manufacturing facility, fully equipped with advanced quality control technologies and certified governance practices, ensuring the highest standards of product excellence and innovation.
With a strong commitment to the Make-In-India initiative, we integrate certified governance standards to ensure excellence in every aspect of our operations. Our dedicated team of professionals drives our success, ensuring we remain at the forefront of industry evolution and transformation.
Job Description
Key Responsibilities
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Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems
- Handle customer queries, complaints, and technical issues efficiently
- Log, track, and resolve incidents/tickets within defined SLA timelines
- Escalate unresolved issues to the concerned technical teams
- Maintain records of customer interactions and issue resolutions
- Coordinate with internal teams for timely closure of support requests
- Assist users with software, hardware, login, and application-related issues
- Prepare daily/weekly reports related to support activities and incidents
- Ensure high levels of customer satisfaction and service quality
Qualifications
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Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field
Requirements
Skills Required
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Proficiency in computer operations and MS Office applications
- Good communication and interpersonal skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving skills
- Ability to manage multiple tasks under pressure
Benefits
Skills Required
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Proficiency in computer operations and MS Office applications
- Valuable communication and interpersonal skills
- Basic understanding of IT systems and troubleshooting
- Ability to work in rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving skills
- Ability to manage multiple tasks under pressure
📌 Helpdesk Executive (Madhya Pradesh)
🏢 Atlanta Systems
📍 Madhya Pradesh
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