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Client Servicing Executive
Exp. 1-3 years | Naraina Vihar, Delhi-110028
Quick Overview
Position: Client Servicing Executive
Experience Required: 1-3 years
Location: Naraina Vihar, Delhi-110028
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About Roadcast
Roadcast is a leading logistics automation platform empowering businesses with our AI-powered mobility management suite. We specialize in vehicle tracking, fleet management, delivery automation, and field force management solutions. With rapid growth and a strong customer base, we are expanding our sales team to drive deeper market penetration.
The Role
We are looking to employ a Client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.
To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.
What You'll Do
- Cultivating solid relationships with clients through the provision of exceptional after- sales service.
- Creating a positive on-boarding experience for recent clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
What We're Looking For
- Bachelor's degree in business administration.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
You'll Thrive Here If You
Why Join Roadcast
How it Works
Recruitment Process Overview
A clear and streamlined hiring process designed to
value your time and talent at every step.
01
Application Screening
We review your application within 1–2 days to assess role alignment and move you forward quickly.
02
Initial Interview
A short conversation within 1–3 days to understand your background, goals, and culture fit.
03
Technical Assessment
You'll complete a task or assignment in 2–4 days to help us evaluate your skills and problem-solving.
04
Final Interview
Meet with our leadership and get a final decision within 2–3 days—no long waits, we promise.